If you have software, apps, or WordPress plugins and need instructions that users understand, consider hiring a technical writer to provide software documentation or user guides for your customers.
We all know how frustrating it can be to try technical documentation can be when trying to figure out how to use something new, especially when the directions are hard to understand or worse – nonexistent. Technical writing should make complicated ideas easier to understand.
If you want a user guide that makes the learning process easier for customers, here are some recommendations.
Write User Guides for Your Audience – Put Yourself in Their Shoes
Use Simplified Language and Avoid Jargon
Create a Style Guide and Follow it
Include Generous Visual Content
Include Video Help
A user manual should have friendly and accessible content with step-by-step guidance in order to be a helpful tool for customers that makes things easier, not harder. The more effort that goes into a user documentation, the happier your customers will be.
Well-researched and industry-specific instructions for your customers, employees, or students.
Clear, step-by-step instructions without the jargon.
Style guides are welcome!
With over 20 years of teaching experience, I know how to simplify difficult content that people can digest.